AI, Trust, and the Future of Supporter Experience
As AI adoption accelerates, trust, transparency, and human judgement matter more than ever. Find out what it means for your fundraising.
On-demand webinars
Here you'll find our collection of on-demand webinars that are available exclusively to members of the Chartered Institute.
To watch a webinar, make sure you're logged in and then click the link to access a summary article and the video.
What the UK Giving Report and Local Giving Report 2026 means for your fundraising strategy
Find out what you need to do to adapt to the changing giving habits of the UK public.
What companies really want from charity partners: new research findings
Grahame Darnell of Darnell Consulting shares evidence-based insights from 100 hours of market research into what businesses are looking for right now — and what it means for your corporate fundraising strategy.
Fewer Donors, Greater Polarisation - Understanding the structural shift in UK charitable giving
Research analysts from CharityTracker unpack the trends shaping the giving landscape today, from why the number of donors is in decline, to identifying the highest value donors and understanding their giving habits.
Europe’s nonprofits face challenges head on with strategy changes & AI adoption at pace
Discover how nonprofits across Europe are managing strategy changes and AI
Getting Ready for Soft Opt-In: What UK Charities and Fundraisers Need to Know
Details about soft opt-in and what fundraisers need to know
Keeping Fundraisers Safe: Why a Donor Code of Conduct Matters
Find out about the Donor Code of Conduct with this article and on-demand webinar.
The Forward-Thinking Nonprofit: Leading Through Change
In this article and webinar, discover ways fundraisers can navigate change
Building Direct Mail Capability for Better Supporter Experience
Discover how to improve your direct mail capability to align with your supporter strategy.
Benchmarking Fundraising in 2025: What the Latest Survey Reveals
Details from the AAW and CIOF Benchmarking report for fundraising in 2025
Navigating Responsible AI: What UK Fundraisers Need to Know
In this article and webinar, discover how fundraisers and charities are using AI
Legacy Giving Unlocked: Understanding the Trends Shaping the Future
Understand current trends and supporter motivations so you can build a successful legacy programme.
Caring Too Much: Tackling the Burnout Crisis in Fundraising
Understand the research and realities of how fundraisers are impacted by their work.
The Omaze Model: Could a Prize Draw Transform Your Fundraising?
Discover how Omaze works with charities to turbo-charge their fundraising
Building Sustainable Foundations for Supporter Experience
Building foundations for supporter experience and sustainability
Fundraising lotteries on a shoestring: The low-risk income stream your charity might be missing
Find out how to set up a fundraising lottery for your charity
Creating a Donations Acceptance and Refusal Policy
Guidance on creating donation acceptance and refusal policies
Lights, phone, action: how to create compelling charity videos on your mobile
Find out how to use your phone and simple editing tools to make impactful videos for your charity
The Importance of Annual Audience Insight Gathering
Why annual audience insight gathering is vital for better supporter engagement and strategy.