Work with Us

The Complaints Disciplinary Panel plays a critical role in upholding standards, fairness, and public trust across the UK fundraising sector. Panel members are appointed from a pool to review complaints, assess evidence against the CIOF Codes, and determine appropriate outcomes in line with established rules and principles.

Panels are convened only when complaints are received that meet the threshold for a disciplinary hearing. As such, there may be periods where no panels are required, and panel members are not called upon. For further context on case volumes and activity levels, please refer to the Professional Conduct Committee Annual Report 2025

Purpose of the Role

To be part of a Panel Pool, from which Disciplinary Panels will be convened by the Chartered Institute of Fundraising (CIOF) Professional Conduct Committee.

To consider complaints with reference to the CIOF Member Code of Conduct and the Code of Behaviour at events, consistent with the CIOF Complaints & Disciplinary Rules.

Accountability

Panels will be convened as needed by the Professional Conduct Committee. Panel Pool members are appointed to a Panel by the Committee. 

Panel decisions must follow the CIOF Complaints & Disciplinary Rules, including definitions, scope, procedures, and available sanctions.

Key Responsibilities

• Review case files, investigation reports, submissions, and evidence in advance of hearings.
• Participate in hearings (virtual or in‑person), ensuring parties are treated fairly and respectfully. 
• Assess evidence against the CIOF Member Code of Conduct, CIOF Code of Behaviour at Events and Training, and any other relevant provisions such as findings of the Fundraising Regulator.
• Determine findings of fact and whether standards/rules have been breached. Where appropriate, apply appropriate sanctions per the Complaints and Disciplinary Rules, considering proportionality and precedent.
• Provide clear, reasoned written outcomes and recommendations, mindful of publication protocols and confidentiality.
• Maintain strict confidentiality.

Person Specification

Essential

• An understanding of the UK fundraising sector.
• Sound judgement, integrity, and ability to analyse complex evidence and apply standards consistently.
• Commitment to CIOF values and to promoting a safe, inclusive environment free from discrimination and harassment.
• Independence of mind; willingness to challenge and be challenged constructively.

Desirable

• Knowledge of the Code of Fundraising Practice and CIOF Codes and charity sector regulation.
• Experience working with trauma‑informed approaches and safeguarding best practice.
• Prior service on panels or committees dealing with complaints, professional conduct or disciplinary matters.
• Willingness to chair the panel if required.

Time Commitment

Time will be needed to prepare for and attend Panel meetings, in addition to attending training. 

The number of Disciplinary Panels required will depend on the number and nature of the complaints received. It is possible that Panel Pool members will not be required to attend any Panel meetings. 

Term & status

Appointment is to the Panel pool for a fixed term of three years, renewable once by agreement, with allocation to specific Panels on a case‑by‑case basis. 

Full training will be provided.

Remuneration

This is an independent contractor role. Panel members will be remunerated for their time spent on Panel activity, including training, at a daily rate of £300 per day. 

Reasonable expenses will be reimbursed in line with CIOF policy.