Frequently Asked Questions

How do I know when my membership is due for renewal?

Individual membership: We’ll be in touch via email around a month before your membership is due to renew. You’ll be asked to log in to your account and your renewal will be visible in “My orders”. You’ll then be able to move your order to your basket where you can checkout and pay on a card, set up a direct debit or create an invoice. If your organisation pays your membership, you’ll be able to add a billing address when you choose to create an invoice. 

Organisational or corporate membership: Primary contacts and membership administrators will be notified that membership renewal is due around a month before the current membership lapses. The renewal order can be found in “My Organisation” and then “Orders”. The order can be added to basket where it can be checked out via card or an invoice created instead.

I've logged in but it says I don't have a membership when I go into 'My Membership'.

Membership details are only visible to individual members. If you have an individual membership and it is not visible, please email membership@ciof.org.uk.

If you are an employee of an organisational member, your organisational member benefits can be found by clicking on “My membership” and scrolling down the page to “My organisational membership benefits”.

To ensure that you are linked to your organisation, you will need to add your current employment details to “My employment”. Don’t worry if the address differs to where you are based, we use the head office address for our records.

I am the primary contact for my organisation, how do I manage the membership?

If you are the primary contact for an organisational membership, you’ll also have access to the “My Organisation” section, where you can manage your organisation’s membership. 

My Organisational Membership is due for renewal, how do I process this?

When your organisational membership is due you’ll be sent a reminder email. You’ll need to log in to your account, go to “My Organisation” and then select “Orders”.

From here you can add the order to your basket where you can then choose to checkout via card or create an invoice.

Can I pay by direct debit?

Of course. In fact, we encourage this payment method as it saves you money if you are an individual member. During the online application, you’ll have the option to select direct debit and securely enter your bank details to set up payment.

You can change the account used for payments at any point during your membership. Alternatively, if your organisation decides to cover the cost, we can cancel the direct debit and issue an invoice for any outstanding balance.

Please note that direct debit is currently only available to individual members

I’ve joined but my membership status still says “pending”.

Your membership will remain “pending” until payment has been confirmed. If you’ve selected monthly payments, the status will change to ‘current’ once the first instalment has been collected. You’ll still have immediate access to your member benefits, regardless of your membership status.

I work for an organisational member. How do I find our login details?

There is no shared set of login details for your organisations membership. You’ll need to register for your own account to access the charity’s member benefits. Once registered, update your employment details in “My Employment” as this is what links you to the organisation’s membership.

If you are a designated primary contact or organisational admin, you will log in through your own account and will have been given permissions by us that will give you access to the “My Organisation” page, allowing you to manage the membership online.

As an individual member, how do I receive copies of Fundraising magazine?

You’ll need to add a correspondence address in your profile. Please also go to ‘My Contact Options’ and select your preferences to provide consent. The Fundraising Magazine option is for paper copies, while Civil Society Online is for digital copies and full access to the Civil Society website. The magazines are delivered around the second week of each month (there is no edition published in January and August).

I am an individual member listed in the consultants directory. How can I update my listing?

This feature on our website is under development. To update your existing listing or to be added to the directory, please send an email including a profile picture, bio and contact details to membership@ciof.org.uk.