The most common theme from interviews was that charities aiming to grow and sustain their major giving programmes must shift towards relationship-based fundraising. This approach focuses on providing donors with a tailored, meaningful experience—moving beyond transactional giving to foster long-term, mutually beneficial partnerships. Doing so would unlock a wide range of benefits for charities and donors alike, including:
- Improving retention of philanthropists;
- Unlocking larger and multi-year gifts and legacy gifts;
- Funding for riskier more transformational projects;
- Making giving a more fulfilling experience for philanthropists.
This approach also aligns with philanthropists’ giving habits, which are highly personal to the individual and typically consist of many touchpoints with the charity. The Modern Philanthropist highlights that alongside cash donations, philanthropists will often engage with charities in a range of ways, with 56% of respondents saying they took part in a fundraising event, 34% organising a fundraising event and 28% engaging in campaigning and activism.
Whatsmore, philanthropists’ giving will often evolve throughout the course of their life. Notably, a HNWI who has been supporting a charity for many years is likely to leave them a gift in their Will, in fact research from Remember A Charity and Savanta found that 50% of individuals with over £1 million in investable assets have included a charitable gift in their Will—rising to 75% among those with estates over £5 million. As such, providing philanthropists with blended giving proposals could unlock both short- and long-term income.
Although the charities we interviewed recognised the value of relationship-based fundraising, they were conscious that organisations are at different stages of adopting it. Whilst there is no single way of embedding this approach into a fundraising team, and this will be dictated by the organisation’s resources and the offering to philanthropists, there are several factors that are integral to doing so successfully:
- Support from senior leaders and service delivery teams;
- Appointing the right key point of contact for each philanthropist;
- Retaining fundraising staff over the long-term to ensure donors have a consistent experience;
- Being ready to have in-depth and meaningful relationships about the charity and cause;
- Coming up with creative ways to personalise stewardship journeys;
- Breaking down siloes between fundraising teams and the wider organisation.
Additionally, interviewees highlighted that buy-in from trustees and senior leaders is particularly important to building meaningful relationships with philanthropists. Unlike other areas of fundraising, there are no formal routes for charities to connect with HNWIs, rather, they meet them organically at events, by the philanthropist approaching them, or through an introduction from a professional advisor. As such, trustees and senior leaders can play a pivotal role as ambassadors for their charity, taking the opportunity to champion it to HNWIs within their network.
Charities who struggled to adopt a relationship-based fundraising approach highlighted that this was typically due to a lack of time and resources to give donors a holistic and fulfilling experience. Equally, they were concerned that many senior leaders do not understand the amount of time it takes to build authentic relationships with supporters, meaning fundraisers feel under pressure to make an ask prematurely.
This challenge is not unique to major giving programmes, our Breaking down barriers to innovation report also underlines the importance of trustees and charity senior leaders understanding fundraising to create new and meaningful ways to connect with donors. As such, we believe that there needs to be a sector-wide initiative to educate and encourage trustees and senior leaders to build up their knowledge of fundraising.