How to Make a Complaint

We’re committed to maintaining a safe, respectful, and inclusive environment across the fundraising sector. If you have any concerns, experiences, or suggestions, we encourage you to get in touch.

This includes any concerns regarding the conduct of Chartered Institute staff, members, volunteers and other individuals attending Chartered Institute events as well as concerns about the Chartered Institute itself.  

 

Ways to report 

  • You can email us at Complaints@ciof.org.uk.  

  • Alternatively, if you wish to raise concerns completely anonymously, please use our Talk to Spot reporting tool. 

  • For membership, services and/or products, you may also contact our membership hub by emailing info@ciof.org.uk. 

All feedback is important and will be treated with sensitivity and confidentiality. 

 

Who can make a complaint?

Anyone can raise a concern with the Chartered Institute of Fundraising. We welcome feedback from all individuals and organisations.

 

Code of conduct

All individual members of the Chartered Institute of Fundraising agree to abide by the Chartered Institute of Fundraising's Member Code of Conduct. 

All members, whether an individual or an organisation, must also abide by the Code of Fundraising Practice . 

 

Code of Behaviour at Chartered Institute events

The Chartered Institute of Fundraising is committed to providing a welcoming and safe environment for everyone involved in its events and training. We will not tolerate discrimination or harassment of any kind.  

The Code of Behaviour applies to anyone who engages with the Chartered Institute including, but not limited to, attendance at any qualifications, events, training courses, National, Regional and Special Interest Group activities and social media interactions.

 

Complaints and Disciplinary Rules

If you believe that a Member of the Chartered Institute of Fundraising has breached the Code of Conduct or the Code of Behaviour , or you have concerns about their professional conduct, our complaint will be handled in line with our Complaints and Disciplinary Rules.