How to make a complaint

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Code of Conduct

All Members of the Chartered Institute of Fundraising agree to abide by the Chartered Institute of Fundraising's Member Code of Conduct and also by the Code of Fundraising Practice which represents the standards expected of all fundraisers and fundraising organisations.

If you believe that a Member of the Chartered Institute of Fundraising has breached the Code of Conduct, or you have concerns about their professional conduct, there are procedures in place to make a complaint about that Member. You can ask us to look into your concerns under our Complaints and Disciplinary Rules.

CODE OF BEHAVIOUR AT CHARTERED INSTITUTE EVENTS

The Chartered Institute of Fundraising is committed to providing a welcoming and safe environment for everyone involved in Institute events or training and will not tolerate discrimination or harassment in any form. 

The Code of Behaviour applies to anyone who engages with the Chartered Institute including, but not limited to, attendance at any qualifications, events, training courses, National, Regional and Special Interest Group activities and social media interactions.   

Action will be taken against anyone who does not adhere to this code of behaviour, regardless of their membership status with the Chartered Institute, under the Institute’s complaints and disciplinary procedures.

WHO MAY MAKE A COMPLAINT?

Any person may make a complaint to the Chartered Institute concerning the conduct of a Member; about the Chartered Institute itself; and about the behaviour of people in connection with events organised by the Chartered Institute

Any Trustee or the Chief Executive can initiate a complaint where they become aware of any matter concerning the conduct of a Member or person who has participated in an event organised by the Chartered Institute which in their opinion warrants inquiry in accordance with the Chartered Institute’s Complaints and Disciplinary Rules.

HOW TO REPORT A COMPLAINT

Contact the Complaints Manager at complaints@institute-of-fundraising.org.uk, on 020 7840 1038, or by letter to:

The Complaints Manager
Chartered Institute of Fundraising
Charter House
13-15 Carteret Street
London, SW1H 9DJ

You may also raise a concern or complaint with a Chartered Institute member of staff or one of our volunteers in attendance at Chartered Institute events or training courses.  They will refer you to the Complaints Manager or register your complaint or concern on your behalf.  

Confidential Complaints

If you wish to raise a complaint about discrimination, bullying, sexual misconduct or harassment (including sexual harassment) or anyone considering making a complaint of that nature, you can contact the free phone hotline 0800 6890843, provided by an independent third party HR consultancy, Tell Jane, for confidential and practical support and advice. The hotline is open from 9am to 5pm, Monday to Friday (excluding Bank Holidays).

The Chartered Institute has published advice and resources on safeguarding and keeping fundraisers safe. You can also access free and confidential support from Victim Support.

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