New data protection complaints requirements introduced under the Data (Use and Access) Act 2025 are changing how charities handle concerns about personal data. From 19 June 2026, organisations must provide clear routes for individuals to raise complaints, acknowledge them within set timeframes and demonstrate robust complaint-handling processes before cases can be escalated to the Information Commissioner's Office (ICO). For fundraising teams that regularly process supporter data, understanding these new obligations is essential for maintaining compliance, reducing regulatory risk and building trust through transparent and accountable fundraising practices.
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