We are dedicated to finding, sharing and exploring best practice and offering thought leadership in achieving quality supporter experiences.
We think of the supporter experience as the way a supporter thinks and feels about your organisation: the sum of every interaction; everything you say and do; every time you talk or are quiet; every time you disappoint or delight.
We’re a network of fundraising professionals who believe that if, as fundraisers, we only focus on the money we will damage the experience. But if we focus on giving supporters a great experience, then the money will follow. Our Steering Committee is building a community of fundraisers who share our vision that good fundraising is built on a good supporter experience.
We do this by:
You can learn more by:
To sign up to receive our newsletter, head over to your account and select Supporter Experience from the groups section.
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