We are dedicated to finding, sharing and exploring best practice and offering thought leadership in achieving quality supporter experiences.
We think of the supporter experience as the way a supporter thinks and feels about your organisation: the sum of every interaction; everything you say and do; every time you talk or are quiet; every time you disappoint or delight.
We’re a network of fundraising professionals who believe that if, as fundraisers, we only focus on the money we will damage the experience. But if we focus on giving supporters a great experience, then the money will follow. Our Steering Committee is building a community of fundraisers who share our vision that good fundraising is built on a good supporter experience.
We do this by:
We are looking for new volunteers to join our committee. If you'd like to support our activities across the region, and gain some valuable experience in the process, please visit the group volunteering page, or get in touch with any questions.
We are currently recruiting for the following roles:
You can learn more by:
To sign up to receive our newsletter, head over to your account and select Supporter Experience from the groups section.
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