The start date is the date of a course is the date of the first training session or day.
Only under exceptional circumstances may an attendee join part way through a course and acceptance is at the discretion of the management. In the event of an attendee leaving the course for any reason, no substitute or replacement attendee can join in their place. It will also not be possible to be transferred to a later course in these circumstances. In these cases no refund or partial refund of course fees will be given.
Payment must be received within 15 days of the invoice date or in advance of the training course start date, whichever is the sooner and regardless of booking date. Payment can be made as follows:
Online: Payment can be taken online at time of booking by credit or debit card, or alternatively an invoice can be requested
Credit card: As above, or subsequent to a booking being made, a credit or debit card payment can be made by calling the Chartered Institute of Fundraising Training & Events team between 09:00-17:00 on weekdays
BACS: Chartered Institute of Fundraising, NatWest Bank, Sort Code 60-20-31, Account 64806057, Iban GB06 NWBK 60203 16480 6057, Swift Number NWBKGB2L
Cheque: Please make cheques payable to the Chartered Institute of Fundraising and send them to Chartered Institute of Fundraising, CAN Mezzanine, 7-14 Great Dover Street, LONDON, SE1 4YR
Please make sure you quote invoice number in any correspondence.
A place on a course can be used by a substitute attendee at no extra charge up to 24 hours before the course start date. If a higher rate is applicable to the substitute attendee (for example due to Chartered Institute Individual Member status), the difference will apply and be invoiced upon notification of the substitution. Please email academy@ciof.org.uk with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email address and telephone number.
Under exceptional circumstances and at the discretion of the course management, it may be possible for an attendee to transfer courses up to a minimum of 1 full working week prior to the start date of a course by advising us in writing via email toacademy@ciof.org.uk AND contacting the team by phone on 020 7840 1020.
This option only relates to delegates who are transferring to the same course on an alternative start date within 6 months of the start date of the course originally booked. In this case, the value of the booking fee will be transferred to the nominated course. If the attendee fails to nominate an alternative course with a start date falling within 6 months of the start date of the course originally booked, it is considered a cancellation.
All outstanding invoices will remain due, irrespective of the number of working days notice given for the transfer. The following additional charges will also apply:
- For course transfers of which we are advised in writing via email to academy@ciof.org.uk more than 2 months before the course start date, no extra fee will apply.
- For course transfers of which we are advised in writing via email to academy@ciof.org.uk between 1 and 2 months before the course start date, an administration fee of £65 will apply.
- For course transfers of which we are advised in writing via email to academy@ciof.org.uk less than a month before the course start date, an administration fee of £65 plus 15% of the applicable course fee will apply.
Cancellations must be received in writing via email to academy@ciof.org.uk and must contain the full booking details including delegate and organisation name and contact details. Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding fees due.
The following charges will apply if you wish to cancel a course:
- For the period of 1 month prior to the course start date, no refund will be given on cancellations. In the event that the invoice has not yet been paid, the full amount is due.
- For the period of 1 month to 2 months prior to the course start date, a 50% refund is obtainable on cancellations. In the event that the invoice has not yet been paid, 50% of the invoice fee is due.
- Cancellations prior to 2 months in advance of the course start date, an 85% refund is obtainable. If the invoice has not yet been paid, 15% of the invoice fee is due.
The Chartered Institute reserves the right to alter course dates, venues and location where necessary without liability. We will endeavour to give the delegate as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend a course at the revised location or date, we will credit 100% of their course fees against a future course or, if requested, refund those fees.
In the event of cancellation, where an alternative cannot be provided in respect of a specific course, a full refund will be offered.
We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.
As a course may be cancelled up to 2 weeks prior to its start date, we recommend that attendees do not book travel arrangements before this time. Any travel or other costs incurred are entirely the attendee’s responsibility. The Chartered Institute does not accept any liability for reimbursement of any costs incurred by attendees booked more than 2 weeks before a course start date.
In order to respond rapidly to changes in market demand the Chartered Institute reserves the right to alter its programme content and/or guest speakers at any time.
The Chartered Institute's programme notes and training cannot be relied upon for legal interpretation. Neither the Chartered Institute nor its employees, faculty, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the programme notes, or responsibility for any loss incurred as a result of relying on the course content or the programme notes.
To ensure our attendees are not placed at a disadvantage they should have a good command of written and spoken English. If you are in doubt about the standard of your spoken and written English as a guide, you will need to have an International English Language Testing Service (IELTS) level 6.0 score or, Test of English as a Foreign Language (TOEFL) score of 550 or equivalent.
We are responsive to your requirements so if you have any special accessibility requirements please contact academy@ciof.org.uk so that we can make reasonable adjustments to enable you to get the most from our course, prior notice of at least 1 week is required to enable us to cater for your needs.
Unless otherwise stated all scheduled IoF training courses include refreshments and a lunch of vegetarian and non-vegetarian sandwiches. The attendee must inform the team by email at academy@ciof.org.uk of any special dietary requirements. We cater for vegetarian, medically recommended and religious restrictive diets only. Please note the Chartered Institute use external providers for all catering purposes and do not accept liability for any failure to meet special dietary requirements.
While we endeavour to cater for a range of dietary requirements are committed to ensuring the safety of our delegates who have any allergy to nuts, peanuts or seeds we cannot guarantee that our food does not contain traces of nuts, peanuts or seeds. Although we ask our suppliers to ensure that any foods known to contain nuts/peanuts/seeds or their derivatives are suitably labeled, it is impossible to guarantee that products believed not to contain these are 100% free from peanuts/nuts/seeds. This is due to suppliers increasingly stating that products are not free from nut contamination due to possible airborne contamination. If you allergy is severe please be aware the food provided via our suppliers to other delegates may contain traces of nuts, peanuts or seeds.
If you have any questions or concerns, please contact academy@ciof.org.uk in good time (at least 1 week in advance of the course start date) to allow for your needs to be catered for.
The Chartered Institute does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses or exams. These remain the responsibility of the individual attendees.
The Chartered Institute reserves the right to remove any student from their qualification course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs shall be made.