Elovate provides charity-specific operational services developed over 20 years of managing some of the UK’s most ambitious and complex fundraising campaigns. Today, we support more than 200 charities across essential back-office fundraising operations.
- Response Handling – postal, online or telephone responses, optimised QR document and donations management, banking and thanking, all with a level of service excellence that guarantees supporter satisfaction.
- Digital Print Fulfilment – personalised print on demand, enclosing and mailing for all your campaign needs: thank you and welcome packs, e-commerce, events merchandise, virtual gifts raffles, lotteries, memberships and more.
- Direct Debit management – charity regular giving experts; setup, management and processing of charity Direct Debits; ease of reporting and integration, choice of supporter communications and variety of options to help you increase gifts and reduce attrition.
- GivingPay – Charity card merchant facility that works across all fundraising channels at very competitive charity rates.
- Online Donations – Tailored and branded online donation pages that are optimised for an enhanced supporter donation experience regardless of payment method.
- Virtual Gifts – online virtual gift experiences, fully digital and multi-channel; we work with you and your creative agency to build an inspirational buying journey for your supporters.
- Contact Centre (inbound) – to manage your supporter’s donations, queries, ecommerce orders. Our contact centre offers voice, SMS, email, webchat and social messaging, with features that allow supporters to interact with the same person or have video chats, which are great for building stronger connections and relationships.
As your operations partner, we work in the background to provide the greatest supporter experience, taking the pressure off you, so you can focus on your fundraising. Our wide range of accredited services are delivered through unmatched technology that integrates seamlessly with your own systems for the highest standards and efficiency you can rely on.