A Guide to the Essentials of Fundraising
A Guide to the Essentials of Fundraising
Fundraising complaints and how they are handled
Fundraising is a vital activity for charities, enabling them to serve their communities, and it must be conducted transparently, ethically, and in line with established standards.
When concerns arise about how a charity raises its funds, it's essential for both the public and the charity to understand how to handle complaints appropriately.
Let's start by understanding what a fundraising complaint is. A complaint may be generally defined as an expression of dissatisfaction, however made, about actions taken or a lack of action. Where it is unclear whether a communication is a concern or a complaint, it is generally best to err on the side of caution and treat it as a complaint.
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