Booking FAQs

Registration for tickets for entry to Fundraising Convention 2022 is subject to the following terms and conditions and any attendees will agree to abide by our

Bookings can be made online via our website or by email to the Events Team at:

Failure to pay by the due date could result in late payment fees and could affect your future attendance at Chartered Institute of Fundraising events until the debt is paid. You accept these terms and conditions on your behalf and on behalf of all attendees included in this booking.

You undertake to ensure that all attendees are aware of and comply with these terms and conditions. You will receive a confirmation email or invoice, upon receipt of your booking. You will carefully check the details and notify convention@ciof.org.uk of any mistakes as soon as possible. You understand that mistakes cannot always be rectified on the day.

All persons aged under the age of 18 must be accompanied by an adult.

Aged 17 and under tickets are available and should be booked by an adult over the age of 18 and linked to their individual booking and email, payment will be by invoice only. Contact convention@ciof.org.uk to make this booking.

Admission to the venue and the Event is at your own risk. Neither the venue nor the Chartered Institute will be held liable for any loss, cost, expense, injury or damage sustained at the venue and/or the Event except in respect of death or personal injury.

Payment terms:

Payment for individual tickets must be made by credit card payment or you can request an invoice. Bundle group tickets will have the option to pay by credit card or invoice at the time of booking. Please contact the Events Team at Convention@ciof.org.uk should you have any questions around payment methods.

Payment must be received prior to attendance at Fundraising Convention and within 30 days of receipt of invoice. After the 3 June, payment can only be made by credit card unless a same day BACS payment is possible. Payment can also be made on the door, if you pay by card through Eventbrite the team will add your access to the event portal upon confirmation of purchase via email from Eventbrite.

Methods of payment:

Credit card: Payment can be made by credit card online as part of the booking process or by calling the Chartered Institute of Fundraising Events Team on 020 7840 1040

BACS: Please use the following details:

Chartered Institute of Fundraising
NatWest Bank
Sort code: 60-20-31
Account: 64806057
Iban: GB06 NWBK 60203 16480 6057
Swift number: NWBKGB2L

International delegates:

In the instance where you are attending Fundraising Convention Online from outside the UK, your place at the event will only be confirmed upon full receipt of payment. Payment will need to be made by credit card or invoice prior to your participation in the event.

Member rate:

Members of the Chartered Institute of Fundraising will receive discounts on tickets.

To benefit from the member discount, you need to be a member of the Chartered Institute of Fundraising at the time of booking.

Cancellations:

Cancellations must be received in writing via email to Convention@ciof.org.uk and must contain the full booking details including delegate and organisation name and contact details.

Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding/applicable fees due.

The following charges will apply if you wish to cancel your booking:

  • For the period of one calendar month prior to the event start date, no refund/credit will be given on cancellations and any outstanding fees must be paid regardless of attendance

Substitute attendees:

If you are no longer able to attend, your place at the event may be used by a substitute attendee. Please email Convention@ciof.org.uk with details of the original attendee and the nominated substitute’s details, including name, position, contact email and telephone number. Delegates will be signed in each day and any attendees found trying to access the event using another delegate’s access without going through official procedures, will have access removed for themselves and the ticket holder. All attendees have to agree to abide by the Code of Behaviour for Training and Events and we will need any substitute to confirm in writing that they agree to this before being admitted. We reserve the right to expel anyone trying to enter the Convention without going through the correct channels.

Please note, if a higher rate is applicable to the substitute attendee (for example due to member status), the difference will apply and be invoiced upon notification of the substitution or paid in full prior to admission.

Access to the conference portal and materials:

Access to Fundraising Convention Portal is given to the named person on the booking and via the email address used at the time of registration.

Login details will be provided to allow all registered delegates to access these. One login per email address is allowed.

Conference content will be available for a minimum of one month post the end of Fundraising Convention.

Event dates and postponement

The Chartered Institute of Fundraising reserves the right to alter event dates and programme where necessary without liability. We will endeavour to give delegates as much advance notice as possible of any such change via the email address provided at time of booking. If the delegate is unable to attend the event at the revised date, we will credit 100% of the delegate fee,

In the event of cancellation by the Chartered Institute of Fundraising, a full refund will be offered.

Please note: We cannot offer refunds for cancellations due to circumstances outside our control.

Code of behaviour:

The Chartered Institute of Fundraising reserves the right to remove any attendee from Fundraising Convention should their behaviour be deemed inappropriate. In such event, no refund of event fees or other costs will be made. Please refer to our Code of Behaviour for Training and Events for more information.

Refunds due to COVID:

It is essential that all delegates and participants comply with all relevant UK government, venue and Chartered Institute guidance related to COVID-19 at all times. To ensure the health and safety for our attendees, volunteers and staff we encourage anyone attending to take a lateral flow test before attending and if you are experiencing COVID-19 symptoms to avoid attending. If you provide photographic evidence of a positive COVID test, your ticket will be refunded in full. By purchasing a ticket for the event, you are acknowledging that an inherent risk of exposure to COVID 19 exists in any public place where people are present, and that you and those in your party voluntarily assume responsibility related to expose to COVID19 and agree not to hold the Chartered Institute, its people, or affiliates liable for any illness or injury