Treating Donors Fairly - Introduction to Managing Vulnerabilities (7-Mar-24)

Relationship BuildingRisk and Reputation ManagementEquality, Diversity and Inclusion
07 March 2024
10:00AM to 04:30PM

Individual Prices


Package Type Available To Price
Non-Individual Member Fee All Days Non Members £257
Individual Member Fee All Days Individual Members £199

**NEW COURSE** This course has been designed to support fundraising professionals working directly or indirectly with those in Vulnerable Circumstances so that they can work effectively, ethically and with care.

Standard Content

Charities must be confident they are empowering and supporting people in vulnerable circumstances – circumstances which could, for example, significantly disadvantage or harm people because of unfair treatment, exploitation, or discrimination. Getting this right can bring great positive impacts for everyone involved. 

This training will cover the What, Who, Why, When and How of Vulnerability, demonstrating how being able to recognise vulnerability can improve your programmes of work, supporter experience and staff wellbeing. 

This course will present best practice examples and principles for working with Vulnerable groups, answer questions, and provide actionable advice on things you can start doing right away to improve your work with donors, supporters, staff and volunteers.

Really enjoyed the well-paced course. Matt is clearly very informed and a great communicator. He's given us lots to think about in terms of the theory and practice. We're now applying our new knowledge to our Supporter Care procedure.

Michelle, Supporter Care Supervisor at National Autistic Society


The Chartered Institute of Fundraising's live virtual training is delivered by trainers who are leading experts in their chosen discipline. Each virtual course has been especially designed to deliver a rich virtual learning experience. Your course will feature:

  • Zoom platform learning environment
  • Interactive engagement with the trainer and peers
  • Group discussions and exercises
  • Real-life case studies and examples
  • Ample Q&A opportunities throughout the sessions

Technology Requirements

The course is being delivered via the online platform zoom. To enable you to interact with your tutor and your class you will need to have access to a microphone (or access to a landline phone) and ideally have a working video link via a camera. To test compatibility with your system, you can join a test meeting via this link

About your Trainer

Matt Radford founded Vulnerable Paths, supporting organisations working with people in Vulnerable Circumstances.

He believes investing in Vulnerable groups, and working with them well, has significant benefits for organisations and individuals. For organisations this can be financial, and improving service delivery in the long term. For supporters, staff and volunteers it can benefit their wellbeing and engagement with an organisation.

He has 10 years experience developing policy, guidance and best practice for working with people in Vulnerable Circumstances, as well as training professionals who work with them. This is supported by 15 years experience leading supporter acquisition, retention and experience programmes and working extensively with supporter care teams. He is also the Data and Marketing Association’s (DMA’s) governance committee specialist for consumers in Vulnerable Circumstances and a member of the CIOF's professional conduct committee.

Members Only Content