Coronavirus: Advice for supporter services

18 March 2020
Strategy
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THINK are sharing with us guidance on how to approach fundraising activities against the backdrop of the current coronavirus outbreak. In this article, Beccy Murrell gives advice for supporter services – which she describes as arguably the infrastructural backbone of fundraising.

The remit of supporter services extends throughout all that is essential to keeping the wheels of fundraising turning: frontline supporter and public response handling, income processing, acknowledgements, data inputting, pack and material fulfilment, to name but a few.

Whilst the primary consideration will always be the health and wellbeing of supporters, staff and beneficiaries, how can supporter services teams best mitigate the impact of coronavirus? Here is some advice:

 

 

 

 

 

 

 

 

 

As we all do our best to navigate this unprecedented period of uncertainty, we must do our upmost to mitigate risk and to keep our teams, supporters and beneficiaries as healthy and supported as possible. Throughout this week and into next, we are sharing our thoughts on how best to mitigate the impact on other areas of fundraising including events, corporate partnerships, individual giving, community fundraising and leadership. We’d love to hear your thoughts.

Beccy Murrell
Beccy Murrell
Senior Consultant at THINK Consulting Solutions
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