Booking terms and conditions


Bookings made online via our website or by email to the Events Team at or indicates acceptance of these booking terms and conditions.

Your place at the event will be confirmed upon making this booking but payment must be received within least 15 days of the invoice date or by the date of the event, whichever is sooner.


Payment terms:

Payment for individual tickets must be made by credit card payment only. Bundle group tickets will have the option to pay by credit card or invoice at the time of booking. Please contact the Events Team at should you have any questions around payment methods.

Payment must be received prior to attendance at Fundraising Convention Online and within 15 days of receipt of invoice. After the 15 June, payment can only be made by credit card unless a same day BACS payment is possible.


Methods of payment:

Credit card: Payment can be made by credit card online as part of the booking process or by calling the Chartered Institute of Fundraising Events Team on 020 7840 1040

BACS: Please use the following details

            Institute of Fundraising

            NatWest Bank

            Sort code: 60-20-31

            Account: 64806057

            Iban: GB06 NWBK 60203 16480 6057

            Swift number: NWBKGB2L


International delegates:

In the instance where you are attending Fundraising Convention Online from outside the UK, your place at the event will only be confirmed upon full receipt of payment. Payment will need to be made by credit card and prior to your participation in the event.


Member rate:

Members of the Chartered Institute of Fundraising will receive discounts on tickets.

  • Individual members receive discounts for individual tickets purchased only
  • Organisational members receive discounts for group bundle tickets only

To benefit from the member discount, you need to be a member of the Chartered Institute of Fundraising at the time of booking or have applied for Individual/Organisational membership and had your application confirmed at least five working days before booking.



Cancellations must be received in writing via email to and must contain the full booking details including delegate and organisation name and contact details.

Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding/applicable fees due.

The following charges will apply if you wish to cancel your booking:

  • For the period of one calendar month prior to the event start date, no refund/credit will be given on cancellations and any outstanding fees must be paid regardless of attendance


Substitute attendees:

If you are no longer able to attend, your place at the event may be used by a substitute attendee. Please email with details of the original attendee and the nominated substitute’s details, including name, position, contact email and telephone number.

Please note, if a higher rate is applicable to the substitute attendee (for example due to member status), the difference will apply and be invoiced upon notification of the substitution.


Access to the conference and materials:

Access to Fundraising Convention Online is given to the named person on the booking and via the email address used at the time of registration.

Login details will be provided to allow all registered delegates to access these. One login per email address is allowed.

Conference content will be available for a minimum of one month post the end of Fundraising Convention Online.   


Event dates and postponement

The Chartered Institute of Fundraising reserves the right to alter event dates and programme where necessary without liability. We will endeavour to give delegates as much advance notice as possible of any such change via the email address provided at time of booking. If the delegate is unable to attend the event at the revised date, we will credit 100% of the delegate fee or offer a credit for a future event.

In the event of cancellation by the Chartered Institute of Fundraising, a full refund will be offered.

Please note: We cannot offer refunds for cancellations due to circumstances outside our control.


Code of behaviour:

The Chartered Institute of Fundraising reserves the right to remove any attendee from Fundraising Convention Online should their behaviour be deemed inappropriate. In such event, no refund of event fees or other costs will be made. Please refer to our Code of Behaviour for more information