You must ensure that you do not make any telephone fundraising calls to:
- An individual on a telephone number that is registered with the Telephone Preference Service, unless they have given their consent to receive marketing calls for the time being
- Anyone who has on any previous occasion registered an objection to being called by that particular organisation, or who has withdrawn their consent, for fundraising or marketing calls
- Any person known to be under the age of 16
A recipient must not be called using an automated dialling system (i.e. a system that can dial a series of numbers automatically and play a recorded message) unless the recipient has consented to this. Also, telephone fundraising calls shouldn’t be generated by random digit dialling, whether the dialling is manual or by computer.